Remote Assistance
Have an urgent problem? Solve it in minutes without leaving your desk. Our technicians can intervene directly on your device safely and quickly.
Have an urgent problem? Solve it in minutes without leaving your desk. Our technicians can intervene directly on your device safely and quickly.
Click the button below to download the quick support software. No installation required: download, open, and give us your ID.
Download TeamViewerClick the button and download the file TeamViewerQS.exe.
Run the downloaded file. Accept any security prompts.
Call our technicians and provide the displayed code.
The options available in this section allow you to customize your consent preferences for any tracking technology used for the purposes described below.
To get more information regarding the utility and functioning of such tracking tools, please refer to the cookie policy.
Keep in mind that refusing consent for a particular purpose may render related functions unavailable. You can change these settings at any time.
These cookies improve the experience and allow integration with external content.
Show DescriptionThis document contains information regarding the technologies that allow this Application to achieve the purposes described below.
Such technologies allow the Owner to collect and save information (for example, through the use of Cookies) or to use resources (for example, by running a script) on the User's device when the latter interacts with this Application.
For simplicity, in this document these technologies are summarily defined as "Tracking Tools", unless there is reason to differentiate.
For example, although Cookies can be used in both web and mobile browsers, it would be inappropriate to talk about Cookies in the context of mobile applications, since they are Tracking Tools that require the presence of a browser. For this reason, within this document the term Cookie is used only to specifically indicate that particular type of Tracking Tool.
Some of the purposes for which Tracking Tools are used may also require the User's consent. If consent is given, it can be freely revoked at any time by following the instructions contained in this document.
This Application uses Tracking Tools managed directly by the Owner (commonly called "first-party" Tracking Tools) and Tracking Tools that enable services provided by third parties (commonly called "third-party" Tracking Tools).
Unless otherwise specified within this document, such third parties have access to their respective Tracking Tools.
Duration and expiration of Cookies and other similar Tracking Tools may vary depending on what is set by the Owner or by each third-party provider. Some of them expire at the end of the User's browsing session.
In addition to what is specified in the description of each of the categories below, Users can obtain more detailed and updated information on duration, as well as any other relevant information - such as the presence of other Tracking Tools - in the privacy policies of the respective third-party providers (via the links provided) or by contacting the Owner.
This Application uses Cookies commonly called "technical" or other similar Tracking Tools to carry out activities that are strictly necessary to guarantee the functioning or provision of the Service.
This Application uses Tracking Tools to improve the quality of the user experience and enable interactions with external content, networks, and platforms.
Data Controller:
ABComputer by Alessandro Balestri
Via Unità D'Italia 135, 41058, Vignola (MO), Italy [email protected]
Google Maps (Google Inc.)
Google Maps is a map visualization service managed by Google Ireland Limited that allows this Application to integrate such content within its pages.
Personal Data processed: Usage Data and Tracking Tools.
Place of processing: Ireland – Privacy Policy.
If the use of Trackers is based on consent, the User can provide or revoke such consent by setting or updating their preferences via the relevant privacy choices panel available on this Application. Regarding third-party Tracking Tools, Users can manage their preferences by visiting the relevant opt-out link (if available), using the tools described in the third party's privacy policy, or contacting the third party directly. How to control or delete Cookies and similar technologies via your device settings Users can use their browser settings to: See which Cookies or other similar technologies have been set on the device; Block Cookies or similar technologies; Delete Cookies or similar technologies from the browser. Browser settings, however, do not allow strictly granular control of consent by category. Users can, for example, find information on how to manage Cookies in some of the most popular browsers at the following addresses:
Users can also manage some Tracking Tools for mobile applications by deactivating them via the appropriate device settings, such as mobile advertising settings or general tracking settings (Users can consult device settings to locate the relevant one).
Users are free to decide whether or not to allow the use of Tracking Tools. However, please note that Tracking Tools allow this Application to provide Users with a better experience and advanced features (in line with the purposes outlined in this document). Therefore, if the User decides to block the use of Tracking Tools, the Owner may not be able to provide the related features.
Since the use of third-party Tracking Tools on this Application cannot be strictly controlled by the Owner, any specific reference to third-party Tracking Tools is to be considered indicative. To obtain complete information, Users are kindly invited to consult the privacy policies of the respective third-party services listed in this document. Given the objective complexity of identifying tracking technologies, Users are invited to contact the Owner should they wish to receive further information regarding the use of such technologies on this Application.
Personal data constitutes any information that, directly or indirectly, in connection with any other information, including a personal identification number, makes a natural person identified or identifiable.
Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
The individual using this Application who, unless otherwise specified, coincides with the Data Subject.
The natural person to whom the Personal Data refers.
The natural or legal person, public authority, agency or other body which processes personal data on behalf of the Controller, as described in this privacy policy.
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.
The hardware or software tool by which the Personal Data of the User is collected and processed.
The Service provided by this Application as described in the relative terms (if available) on this site/application.
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Small sets of data stored in the User's device.
By Tracking Tool, any technology is meant - e.g. Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by collecting or saving information on the User’s device.
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation). Unless otherwise specified, this privacy policy applies solely to this Application.